Ordering

How do I order your products?



Delivery

How long does it take to ship?

  • Depending on quantity, orders typically leave our warehouse within 72 business hours.

Shipping methods?

  • Our standard shipping methods are UPS, FedEx and USPS depending upon your needs. We can also ship collect.

How much is shipping?

  • Shipping is based on the dimensions and weight of your order – please contact us directly to provide you with a rough estimate.

What is the best time of year to buy to guarantee I receive my order before winter hits my area?

  • The earlier the better – we cannot guarantee overnight shipment once the winter season is upon us.

Where do your items ship from?

  • Our items ship directly from our warehouse located in Horsham, PA 19044.



Resale

How do I become a distributor?

  • Please send your request to update@winterwalking.com – we will work together to find the best options for your needs.



Product

Is there a warranty?

  • We stand by our products 100%. All products manufactured by Winter Walking are covered by a lifetime guarantee against manufacturer’s defects. If you believe that you have received a product that is defective in any way, please contact our offices at toll free 1-888-667-5477 for specific directions as to how to return product to us. Defective products will be replaced or refunded.

How long do/should the ice cleats last?

  • We design our ice cleats to last more than one winter season. Depending upon your company’s usage and environment, you may get more or less than one winter season.

How do I properly size my crews?

  • Please see our size chart for each individual product on our website.

Are ice cleats safe to wear while operating machinery or driving?

  • Yes – we have several options that are able to be worn while driving. Please contact a product specialist to find the best solution to fit your needs.

Do you have any ice cleats/traction aids that can be worn indoors without having to be removed?

  • Yes – we have several options that are able to be work both indoor and outdoor. Please contact a product specialist to find the best solution to fit your needs.

What are the sizes equivalent for men’s 10, etc. (even when they say they’ve been looking at the website)?

  • Please go onto our product page and click on the specific product you are inquiring about. Scroll down to the size chart button.



Hours

What are your hours?

  • We are open M-F 8:00-4:30pm EST.