--- title: Frequently Asked Questions description: Browse our FAQ's for answers to your ordering, delivery and product questions. --- [![Winter Walking we dont just make ice cleats, we perfect them](https://content.winterwalking.com/hubfs/Winterwalking_Sep2018/Images/logo.png)](https://www.winterwalking.com/) We don't just make ice cleats, we make slips and falls disappear.® SEARCH ICE CLEATS - [Browse Ice Cleats](https://www.winterwalking.com/ice-cleats/) - [All Ice Cleats](https://www.winterwalking.com/ice-cleats/) - [Ice Cleat Categories](https://www.winterwalking.com/color-coded-categories/) - [Walking Traction](https://www.winterwalking.com/walking-traction/) - [Working Traction](https://www.winterwalking.com/working-traction/) - [Transitional Traction](https://www.winterwalking.com/transitional-traction/) - [About Us](https://www.winterwalking.com/about-us/) - [Resources](https://www.winterwalking.com/slip-fall-tools/) - [Slip Cost Calculator](https://calculator.winterwalking.com/) - [Blog](https://blog.winterwalking.com/) - [Videos](https://content.winterwalking.com/videos-menu) - [Guides](https://content.winterwalking.com/guides) - [Product Training](https://content.winterwalking.com/training) - [Get Started](https://www.winterwalking.com/get-started/) - [Speak With A Product Specialist](https://content.winterwalking.com/product-specialist) - [Become A Distributor](https://content.winterwalking.com/distributor) - [Request A Quote](https://content.winterwalking.com/quote) - [Download Catalog](https://content.winterwalking.com/request-catalog) - [Contact Us](https://content.winterwalking.com/contact) - [Browse Ice Cleats](https://www.winterwalking.com/ice-cleats/) - [All Ice Cleats](https://www.winterwalking.com/ice-cleats/) - [Ice Cleat Categories](https://www.winterwalking.com/color-coded-categories/) - [Walking Traction](https://www.winterwalking.com/walking-traction/) - [Working Traction](https://www.winterwalking.com/working-traction/) - [Transitional Traction](https://www.winterwalking.com/transitional-traction/) - [About Us](https://www.winterwalking.com/about-us/) - [Resources](https://www.winterwalking.com/slip-fall-tools/) - [Slip Cost Calculator](https://calculator.winterwalking.com/) - [Blog](https://blog.winterwalking.com/) - [Videos](https://content.winterwalking.com/videos-menu) - [Guides](https://content.winterwalking.com/guides) - [Product Training](https://content.winterwalking.com/training) - [Get Started](https://www.winterwalking.com/get-started/) - [Speak With A Product Specialist](https://content.winterwalking.com/product-specialist) - [Become A Distributor](https://content.winterwalking.com/distributor) - [Request A Quote](https://content.winterwalking.com/quote) - [Download Catalog](https://content.winterwalking.com/request-catalog) - [Contact Us](https://content.winterwalking.com/contact) # ICE CLEATS - FREQUENTLY ASKED QUESTIONS ## ORDERING #### How do I order your products? - Call us at [1-888-667-5477](http://tel+8886675477/?hsLang=en) or email us at [update@WinterWalking.com](mailto:update@WinterWalking.com) and we will assist you accordingly. - [Request an Ice Cleat Quote](https://content.winterwalking.com/quote?hsLang=en) - [Download a Catalog](https://content.winterwalking.com/request-catalog?hsLang=en) - [Speak with a Product Specialist](https://content.winterwalking.com/product-specialist?hsLang=en) --- ## DELIVERY #### How long does it take to ship? - Depending on quantity, orders typically leave our warehouse within 72 business hours. #### Shipping methods? - Our standard shipping methods are UPS, FedEx and USPS depending upon your needs. We can also ship collect. #### How much is shipping? - Shipping is based on the dimensions and weight of your order – please contact us directly to provide you with a rough estimate. #### What is the best time of year to buy to guarantee I receive my order before winter hits my area? - The earlier the better – we cannot guarantee overnight shipment once the winter season is upon us. #### Where do your items ship from? - Our items ship directly from our warehouse located in Horsham, PA 19044. --- ## RESALE #### How do I become a distributor? - [Please send your request at this link](https://content.winterwalking.com/distributor?hsLang=en) – we will work together to find the best options for your needs. --- ## PRODUCTS #### Is there a warranty? - We stand by our products 100%. All products manufactured by Winter Walking are covered by a lifetime guarantee against manufacturer’s defects. If you believe that you have received a product that is defective in any way, please contact our offices at toll free [1-888-667-5477](tel:+8886675477) for specific directions as to how to return product to us. Defective products will be replaced or refunded. #### How long do/should the ice cleats last? - We design our ice cleats to last more than one winter season. Depending upon your company’s usage and environment, you may get more or less than one winter season. #### How do I properly size my crews? - Please see our size chart for each individual product on our website. #### Are ice cleats safe to wear while operating machinery or driving? - Yes – we have several options that are able to be worn while driving. Please contact a product specialist to find the best solution to fit your needs. #### Do you have any ice cleats/traction aids that can be worn indoors without having to be removed? - Yes – we have several options that are able to be work both indoor and outdoor. Please contact a product specialist to find the best solution to fit your needs. #### What are the sizes equivalent for...? - Please go onto our product page and click on the specific product you are inquiring about. Scroll down to the bottom for the size chart. - The size chart is designed for larger industrial style work boots. --- ## HOURS #### What are your hours? - We are open M-F 8:00 am - 4:30 pm EST. [REQUEST A QUOTE](https://content.winterwalking.com/quote?__hstc=208155597.c57e3422393f88804b248335e72a41f3.1536042196367.1536070966126.1536122502992.5&__hssc=208155597.1.1536122502992&__hsfp=877493044&hsLang=en) [DOWNLOAD CATALOG](https://content.winterwalking.com/request-catalog?__hstc=208155597.c57e3422393f88804b248335e72a41f3.1536042196367.1536070966126.1536122502992.5&__hssc=208155597.1.1536122502992&__hsfp=877493044&hsLang=en) [CONTACT US](https://content.winterwalking.com/contact?__hstc=208155597.c57e3422393f88804b248335e72a41f3.1536042196367.1536070966126.1536122502992.5&__hssc=208155597.1.1536122502992&__hsfp=877493044&hsLang=en) #### Winter Walking 400 Babylon Road Horsham, PA 19044 p: [1-888-NO-SLIPS (667-5477)](tel:1-888-667-5477) f: 1-215-441-9642 All content copyright 2026. Winter Walking. Do not reuse or reproduce without permission.